If an item is defective, we will exchange it for the same item within 30 days.
If the item is out of stock, we reserve the right to replace it with an item of comparable value, or to wait for the original item to be delivered to us
Our repair warranty covers two situations:
If the same problem that you (a customer) brought the computer in for appears and the components we replaced caused it, both components and labor are free.
If the same problem that you (a customer) brought the computer in for appears, but was not caused by the components we replaced, we will cover the labor but you will need to pay for the parts.
For other problems, customers will need to pay for both parts and labor.
*For "liquid spill" damages, even repairable, we provide a 1-week warranty.
Any software issues such as OS compatibility, viruses, and software performance.
Problems caused by hardware or software that was not installed by us.
Problems caused by user error.
Data loss or recovery. In the event of a Windows OS defect, we will restore the system back to the original OS. Customers are responsible for maintaining backups of data and software.
Internet connectivity issues. Such services are provided by the ISP and not by Central Computers. This includes all types of ISP services, such as dial-up, DSL, and cable services.
Peripherals or external accessories such as monitors, keyboards, and speakers.Additional warranties, such as Express Replacement and Extended Warranty are also available. Please ask your salesperson for more information.
An automatic 15% restocking fee applies to the following products if they have been opened or used:
Computer systems (PCs, laptops, tablets).
Hard drives and SSD's.
Opened headphones and earbuds.
Products that are not specifically named in the above list may require a 15% restocking fee if the item is not returned in Like New condition. We reserve the right to refuse a return or charge a restocking fee if the returned product is not in original, Like New condition, unsealed, has visible wear, and/or missing any of the original contents (retail package, manual, accessories, etc).